Frequently Asked Questions About Trash Caddie Service

Valet trash is doorstep waste collection for multifamily communities. Residents place properly bagged household trash outside their door during the set-out window on scheduled nights, and a uniformed Trash Caddie crew collects from every participating unit and hauls it to the community compactor or dumpster. Breezeways and landings are swept for stray bags before the crew leaves.

Five nights per week is standard, most often Sunday through Thursday, which matches how households generate waste and reduces weekend compactor pressure. Three-night schedules are available for smaller or lower-density communities. The recommended schedule comes out of the property walk.

Apartment communities, condominium associations, townhome HOAs, student housing, senior living and age-restricted communities, military and contractor housing, and mixed-use residential above ground-floor retail. Trash Caddie serves multifamily properties only and does not offer single family residential collection.

Oversized items such as furniture, mattresses and appliances are handled through bulk trash removal rather than the nightly round. Hazardous materials, paint, solvents, automotive fluids, propane tanks, medical waste and construction debris fall outside scope entirely and require specialized disposal.

Report it to your named account contact or call 443-214-8070. Misses are resolved the same day and logged against the route record so the same door is not missed twice. Every community gets a documented escalation path rather than an anonymous ticket queue.

Container programs are optional. Some communities issue each participating unit a branded valet container with liner bags, which keeps corridors tidy and reduces bag failures; others run a bag-only program. We explain the trade-offs during the property walk so you can choose before rollout.

Yes. Valet trash, bulk trash removal, pet waste cleanup and trash can cleaning can all run under one agreement with one invoice and one point of contact. Bundling also lets us coordinate schedules — can cleaning after hauler pickup, pet waste rounds alongside grounds work, bulk days ahead of turnover.

Routes are planned with enough capacity to hold through ordinary weather. In genuinely unsafe conditions such as ice storms, service is adjusted and the management office is notified in advance so residents can be told, not left guessing. Holiday coverage is documented in the service plan before it becomes a question.

Nightly completion confirmation, same-day notice of anything unusual observed on the property, monthly service summaries covering completions and exceptions, and an annual plan review where frequency, coverage areas and bundled services are adjusted based on the year's actual pattern.

Most communities go from property walk to first service night in two to three weeks. That timeline covers plan approval, route mapping, crew assignment and — most importantly — the resident notice period, which should not be compressed if you want a clean first week.

Yes. We provide door hangers with set-out instructions, a resident FAQ sheet, a move-in packet insert, email and resident portal announcement templates, and common area signage. Communities that use the full rollout package see substantially fewer first-week exceptions.

Call 443-214-8070 or email info@trashcaddieco.com with your property name, city, approximate unit count and the services you are considering. We schedule a complimentary property walk and return a written plan documenting scope, schedule, access and start date. Trash Caddie is locally owned and operated from Annapolis, Maryland.